Privacy Policy

1. Information We Collect

When you visit our website, register an account, or place an order, we may collect the following information:

• Personal Information: Name, email address, phone number, billing address, and shipping address.
• Order Information: Products purchased, order history, transaction details, and payment status.
• Technical Information: IP address, browser type, device information, cookies, and website usage data.
• Marketing Preferences: Information you voluntarily provide when subscribing to newsletters or promotional communications.

2. How We Use Your Information

We use your information to:

• Process, confirm, and deliver your orders.
• Communicate order updates and shipping notifications.
• Provide customer support and resolve queries.
• Improve our website, products, and shopping experience.
• Send promotional offers and new collection updates, where you have opted in or where otherwise permitted by law.
• Prevent fraudulent transactions and maintain website security.
• Fulfil applicable legal and regulatory obligations.

3. Payment Security

Our website operates using Shopify and supported third-party payment service providers.

Payment transactions are processed through secure payment gateways. We do not directly store complete debit card, credit card, or UPI credentials on our own systems.

Payment providers may process transaction information according to their respective privacy policies and security practices.

4. Sharing of Information

We may share necessary customer information with trusted service providers, including:

• Payment gateway providers.
• Shipping and logistics partners.
• Website hosting and e-commerce service providers.
• Customer communication and marketing service providers.

Information is shared only for legitimate business purposes, subject to applicable legal requirements.

We do not sell customer personal information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance website functionality, remember shopping preferences, analyse website traffic, and support relevant advertising.

You can manage certain cookie preferences through your browser settings or available website privacy controls.

6. Data Protection and Retention

We implement reasonable technical and organisational safeguards designed to protect customer information against unauthorised access, alteration, disclosure, or loss.

We retain personal information only for as long as reasonably necessary for business operations, legal compliance, dispute resolution, and other legitimate purposes.

7. Your Privacy Rights

Subject to applicable laws, you may request access to, correction of, or deletion of your personal information.

You may also withdraw applicable marketing consent or unsubscribe from promotional emails.

To submit a privacy-related request, please contact us using the details provided below.

8. Third-Party Services

Our website may contain links to external websites or use third-party applications.

We are not responsible for the privacy practices of independently operated third-party websites. We encourage customers to review their respective privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, or legal requirements.

Any updates will be published on this page with a revised effective date.